Terms of Use

1. The agreement

These terms are between you — the business subscribing to the service — and Capacity Board (“we”, “us”). By creating an account or using the service you agree to them. If you are accepting on behalf of a company, you confirm you have authority to bind it.

2. The service

Capacity Board reads schedule data from your ServiceTitan account and computes daily capacity figures for each dispatch unit — available, booked, and need — then renders them on boards, a calendar, and an analytics page. What we can show depends on what ServiceTitan returns and on how your ServiceTitan account is configured.

3. Your account

Give us accurate information, keep your credentials secure, and tell us promptly if an account is compromised. You are responsible for everything done under your account, including by people you invite, and for having the authority to connect the ServiceTitan account you connect.

4. Your data

Your data remains yours. You grant us only the licence we need to host, process and display it in order to run the service. We may use aggregated, de-identified statistics that do not identify you or your business. How we handle personal information is described in our Privacy Policy.

5. Fees

Plans are billed monthly in advance and renew automatically until cancelled. Fees are non-refundable except where the law requires otherwise — cancelling stops the next renewal rather than refunding the current month. Fees exclude taxes, which are your responsibility. We will give at least 30 days’ notice by email before a price change takes effect.

6. Acceptable use

Do not break the law, interfere with or overload the service, attempt to reach another customer’s data, reverse-engineer or resell the service, or upload malicious code.

7. Availability

We aim to keep the service running but do not commit to a specific level of uptime, and we may change or discontinue features. We depend on third parties — ServiceTitan, Stripe, our hosts — and an outage or change on their side can interrupt the service. We will give reasonable notice before discontinuing the service entirely.

8. Termination

You can cancel at any time from Billing. We may suspend or terminate your account for non-payment or for breach of these terms, with notice where practical. On termination your access ends and we handle your data as described in the Privacy Policy.

9. Disclaimer of warranties

The service is provided “as is” and “as available”, without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that its output will be accurate or complete.

In particular: capacity figures are estimates, derived from your ServiceTitan data and from statistical assumptions such as median job duration. They are decision support, not instructions. Staffing, scheduling and dispatch decisions are yours, and you are responsible for their consequences.

10. Limitation of liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost business, or lost or corrupted data, even if we have been advised of the possibility.

Our total liability arising out of or relating to these terms or the service, for all claims combined, will not exceed the greater of (a) five hundred dollars ($500) or (b) the fees you paid us in the twelve months before the event giving rise to the claim.

These limits apply to every theory of liability, whether in contract, tort or otherwise, and apply except where the law does not allow them.

11. Indemnity

You will defend and indemnify us against third-party claims arising from your use of the service, from your data, or from your breach of these terms or of applicable law. We give no indemnity beyond what these terms expressly state.

12. Assignment

You may not assign or transfer these terms without our written consent. We may assign these terms, and all rights and obligations under them, without your consent, including in connection with a merger, acquisition, corporate reorganization, change of legal form, or sale of all or substantially all of the assets of the business. On any such assignment the successor stands in our place and these terms continue unchanged, binding on and benefiting each party’s permitted successors and assigns.

13. Governing law and venue

The laws of the state in which we maintain our principal place of business govern these terms, without regard to their conflict-of-laws rules. Any dispute will be brought in the state or federal courts for that location, and each of us consents to the jurisdiction of those courts.

14. Notice of claims, and time limit

Before bringing any claim against us, you must send us written notice describing it at hello@capacityboard.com and give us 30 days to put it right.

Any claim arising out of or relating to these terms or the service must be brought within one year after the event giving rise to it, by either of us. Written notice under this section pauses that year while the 30 days run. To the fullest extent permitted by law, a claim not brought within that time is permanently barred.

15. Changes to these terms

We may update these terms and will post them here with a new date. For material changes we will email account owners at least 14 days before they take effect. Continuing to use the service after that date means you accept them; if you do not, cancel before then.

16. Everything else

These terms and the Privacy Policy are the entire agreement between us and replace any earlier understanding. If any provision is held unenforceable, the rest remains in force. Failing to enforce a right on one occasion does not waive it. Neither of us is liable for delays caused by events outside our reasonable control. Sections 4, 9, 10, 11, 12, 13 and 14 survive termination.

Questions: hello@capacityboard.com.