Everybody tracks capacity. Nobody gets it right.
Most shops plan capacity on typed-in estimates, whether that’s a spreadsheet, a whiteboard, or a tab bolted onto software built for something else. Capacity Board has one job: computing a live number that’s right, straight out of ServiceTitan. Sign up now and start today.
Operations
Sample data. The large figure on each card is how many more jobs that unit still needs booked.
Finally, a number that’s right
Ask how much capacity you have tomorrow and you’ll usually get a formula: three jobs per tech for service, one or two for install, two to four for sales, depending on the season. It’s simple…and usually wrong.
Jobs aren’t all the same size. A water heater might take three hours; the next call might take one or four. Fixed job counts can leave techs working late or force you to turn away work you could have handled.
Capacity Board uses your actual ServiceTitan history, including how long your jobs take and the hours your techs have available. And at 2 PM, it measures the capacity you have left, not the capacity you started with.
Leave it to us
Nothing is typed in
Shifts, jobs, appointments and arrival windows are live, straight out of ServiceTitan. Nothing is transcribed, so nothing can be transcribed wrong, and nothing waits on somebody remembering to update it.
A board per dispatch unit
Build a board per dispatch unit or team and watch the next three days at a glance. Dispatch, marketing and install each get their own, so nobody scans past units that aren’t theirs.
Grid, Cards or Calendar
Grid puts every unit against the next three days in one table. Cards rotates full-screen through those days, for a wall monitor. Calendar shows one unit a month ahead, for planning weeks rather than days.
Auto availability sharing
Auto-borrow idle techs from one unit to cover another that’s oversubscribed, at the priority you set. You stop turning away work in one unit while another sits idle.
Capacity by arrival window
See open slots for each arrival window, not just the full-day total. A unit can look fine across the day and still have nothing bookable before noon.
True bookings needed
Slots are sized on how long your jobs really take. Low-priority work counts as reschedulable; excluded job types don’t count at all. A free slot is one you can actually fill.
Weather with severe alerts
See the daily forecast, severe weather alerts, and when temperatures are unusually high or low for the time of year. You see the surge before the phones do.
Uncluttered monitor view
Put it on a wall monitor and the interface gets out of the way. Just the capacity your team needs to see, updating automatically throughout the day. Reads just as well on a phone.
Spot the hidden problems
Every refresh is kept, so for any past day the board still knows how booked it looked a week before, two days before, the morning of. A board tells you about today. Thirty days of that history tells you which of three problems you have, and they are three different people’s problems to fix.
Capacity runs over, repeatedly
Work is being turned away or crammed in at overtime rates. Customers who wait too long stop waiting. You see more cancellations, and more complaints. Marketing spends more to replace the customers you already had. Suddenly, there’s a run of bad reviews. It’s a staffing ceiling, not a dispatch problem: a decision for management to hire, cross-train, or lend from a unit with slack.
Sample day-of capacity percentage, one unit, last 30 days.
Capacity never fills
You are paying for trucks that are not producing, and technicians notice before you do. Either the demand never came, or the phones did not convert it. The history tells you which unit, and which weeks, to go and ask about.
Same chart, same scale, a different business.
Capacity fills last-minute
Nothing looks wrong, because the days do fill. But routes get stitched together the morning of, drive time eats jobs, and nobody can promise a customer a date. The fix is planned work: maintenance agreements and recurring visits, booked ahead.
Sample fill curve: how a day fills as it approaches.
It is also the before and after. Add a CSR, run a promotion, change dispatch priority, and the curve either moves or it does not. And a manager sees on Tuesday that next week is filling behind its own normal, with four days left to do something about it, instead of explaining on Friday why it did not.
The spreadsheet was never right.
Neither was the whiteboard, or the tab nobody maintains. Connect ServiceTitan, pick your dispatch units, and the first board is live in an afternoon, showing a number you did not have to calculate or type in.